Yes, this is THAT page. The one that tells you our rules and policies.
Believe us, we wish that bad stuff never happened so we wouldn’t have to feel icky and awkward about how to deal with the situation!
However, since it does happen from time to time, we’re going to go ahead and give you the heads up right now:
Please note that as of December 31, 2018 we will no longer accept SpaFinder, SpaWish, or SpaWeek gift cards. We will only be accepting gift certificates from SkinCatering or D.Hotel Spa by SkinCatering, which can be purchased here online, or in spa.
We know, the last thing you want to do is cancel your wellness appointment! But life happens (kids, jobs, bank account balances…)
All we ask is that if you must cancel or reschedule your date with SkinCatering, LLC please call as soon as you know you can’t make it! We email you an appointment confirmation 36 hours prior to give you lots of time to decide. Please understand that if you cancel with less than 24 hours notice, there will be a 50% charge if we are NOT able to fill that appointment slot.
NO SHOW POLICY
Who hasn’t had a bad day and completely forgotten about an appointment until after that time has come and gone? It happens to the best of us. With that said, we won’t judge you as a person, but you will be charged 100% of the appointment fee.
LATE TO AN APPOINTMENT POLICY
As a courtesy to following scheduled clients, late arrivals will only receive the remaining available appointment time and will be charged the full service fee.
GIFT CERTIFICATE POLICY
We do not refund gift certificates, except to the purchaser when an error is made and we are notified within a reasonable amount of time that an error occurred. We do not give cash back on gift certificates. If there is any unused dollar amount from a gift certificate, it will be held on your gift certificate as spa credit. Gift certificates that are clearly marked as donations to charity events must be used before expiration date.
For the safety of our staff, we reserve the right to refuse any client or location at any time, for any reason. You will not be charged for your appointment if this occurs prior to the start of your appointment.
If during your appointment, our staff member deems it necessary for their personal safety to leave the room, or the premises before the appointment is completed, your fee will not be refunded, a report will be filed, and legal action may occur.
WE HAVE A ZERO TOLERANCE POLICY FOR INAPPROPRIATE COMMENTS & BEHAVIOR.
We take the safety of our team, the industry code of ethics, and the licensure of our profession very seriously. We appreciate your understanding on this matter.
Our main focus is Western Massachusetts but are sometimes able to travel for services, with additional travel fees for consideration.
**Please note that we are not able to provide massage services outside of Massachusetts due to state licensing restrictions.
Phew! All that heavy stuff can make a person stressed!
Hmmm, job security for us? Go ahead and read all the policies again then make your appointment with us, HA HA!
Just know that we’ll always do our best to be fair in any situation and try to remember we’re all human (well, most of us anyway!)
Our ultimate goal is to make you happy, and have an enjoyable place to work.