Notice

SPA UPDATES DURING COVID-19,
August 1, 2020
Exciting news! We have opened online booking to all clients, members, and new guests.
There is a limited appointment listing online to allow us to continually monitor the safety of the spa with our re-opening regulations. Depending on how the schedule is playing out with appointments, we may contact you to slightly adjust the arrival time of your appointment to ensure our Team’s schedule is utilized appropriately.
If you do not see a time on the date you prefer, please call or email us. There are probably alternate times available. Email continues to be the fastest way to get a response as we have limited reception assistance until we move into our new space downstairs in the coming weeks/months. Book@skincatering.com
Please note that our cancellation, no-show, and late reschedule policies ARE in effect. We have modified the cancellation policy slightly to be in accordance with COVID-19 policies. We need as much notice as possible because we are operating at 25% capacity. This gives you the opportunity to get a much needed massage or facial, waxing or body wrap, and it allows our team to ease into work life with the new re-opening guidelines. Basically: Morning appointment people can cancel by email overnight and into the early hours of the morning. Afternoon appointment people must cancel/reschedule before 12pm.
All clients: please use the bathroom BEFORE you arrive. Do not bring anyone with you as we have no waiting room and cannot accommodate an extra person in the treatment room right now. WEAR YOUR MASK. Wait at the door if it’s locked or if there are 2+ people in the spa area, wait! (We’ll come get you). Use the hand sanitizer upon entering. Please respect the spacing on the floor in the spa.
Our rooms will look very different so your experience will be different but, we have done our best to ensure you will receive the same great quality of service!
CURRENT STAFF AVAILABILITY (limited time options available)
  • Kim Brunton Auger (facials/waxing) – Monday, Tuesday, Wednesday
  • Kaitlyn (facials/waxing) – Thursday, Friday
  • Lindsay (facials/waxing) – Saturdays, 9am to 2pm
  • Megan (massage) – Monday, Wednesday, Thursday, Friday after 3pm (for July & August)
  • Nicole G. (massage) – Tuesday afternoon, Wednesday morning, select Thursdays/Fridays, and most Saturday morning 9am to 2pm
Email for booking: book@skincatering.com / 413-282-8772 (email is best!)
Thank you everyone for making the past few weeks of re-opening very successful and stress-free! We have always said we have the BEST clients and you have certainly proved that.
Love,
Leanne & Kim and Team SkinCatering

5/5/2020
A LETTER TO OUR CLIENTS REGARDING OUR HOLYOKE LOCATION CLOSING

Dear clients,

We have some important updates about our Holyoke location that may affect you as a valued client of SkinCatering.

Over the past two months, we have been working hard behind the scenes to do everything in our power to keep our business moving forward despite being closed during the pandemic. It has taken creativity and out-of-the-box thinking but we are beyond grateful to say that our efforts are proving to be successful!

First, we acted quickly and made the best arrangements we could for our employees to ensure their financial well-being and safety at home. We are happy to report they are all safe & sound and have ALL signed on to return to SkinCatering when the coast is clear. Out of 14 team members, we did not lose a single one!

Second, when we realized this pandemic would go beyond what we were initially prepared for, we suspended all memberships to stop the monthly payment withdrawals. This gives us the ability to prioritize our member appointments when we get to re-open without jeopardizing SkinCatering’s recovering revenue stream.

Third, we were able to quickly turn our skincare product lab into a space to make No Rinse Hand Cleanser (re: hand sanitizer) to sell from our online shop, CaterToYourSkin.com. We also partnered with many local business owners who are buying them for their employees and/or donated products to essential workers. As of this week we have manufactured over 11,000 ounces of “Be A Dear (wash your hands)” – many of which went to police & fire departments across Western Mass. Even the Zoo in Forest Park got some!

And lastly, we analyzed our two spa locations to determine the viability of each and strategized how we could remain sustainable for the future. With the full support of our gracious hotel landlords, Peter & Linda Rosskothen, we made the difficult but necessary business decision to not take the option to renew our lease. As of May 9th, our SkinCatering Holyoke spa location will be closed. We are beyond grateful to the Rosskothen’s and their entire staff for helping us feel at home there for the last three years.

While we do not have all of the details of a return date worked out yet, we do know this: we will be consolidating all our services to downtown Springfield, inside Tower Square, where we have been for seven years and had already signed on to stay for another ten. Our brand-new spa expansion (that we have been working on since 2019) will be completed this year! It will include extra treatment rooms, couples massage, a bathroom, laundry room, salon, and nail services. We are extremely excited!

With the Holyoke location closing, there are several options available to our members as we make this transition. Those details were listed in a notification email we sent only to our members on the morning of 5/5/2020.

If you have a gift certificate for D.Hotel Spa by SkinCatering, don’t worry! It is absolutely still valid for a future date at our Springfield location and it may be used for in-spa purchases and services.

Thank you for your loyalty over the years and especially during this difficult time. It is our honor to care for your well-being and we hope you will allow us the privilege of continuing to do so when our Springfield Spa re-opens!

If you have any questions, you may email them directly to us at book#skincatering.com

With much appreciation,

Leanne & Kim


SkinCatering offers all natural profession beauty and wellness services to Western Massachusetts. The company is PETA-APPROVED as a cruelty-free & vegan certified company. Business partners Leanne and Kim started SkinCatering to provide cruelty-free and all-natural products, and services that are catered and customized for their client’s needs.

Please note that as of December 31, 2018 we no longer accept SpaFinder, SpaWish, or SpaWeek gift cards. We will only be accepting gift certificates from SkinCatering or D.Hotel Spa by SkinCatering, which can be purchased here online, or in spa.